Entwine Solutions provides mobile IT support for home and business customers across County Durham and has considerable experience of setting up and repairing, updating and maintaining home and office systems.
A mobile service comes to you, which can offer a more convenient way of fixing your issues. Alternatively Entwine Solutions offers a collection and return service, either for problems that might require time consuming system scans, or where other commitments means you don’t have the time to wait around during the day.
Based in Witton-Le-Wear, and covering the areas around Crook and Bishop Auckland as well as further afield, services include:
- Hardware repairs of desktop and laptop computers
- Fixing software issues
- Fixing Printer issues
- Hardware setup
- Investigating broadband issues
- User guidance
Visits are charged at £40 for the first hour and £20 for each subsequent half hour. There is no separate callout fee for customers within 5 miles of Witton-Le-Wear, where the business is based. A £10 callout fee is payable by customers within 10 miles and a £20 fee payable by customers between 10 and 20 miles. A bespoke callout fee, agreed in advance, is payable by customers over 20 miles. (Distance measured using directions through Google maps by car from the postcode DL14 0BL).
For issues that require more investigation and could involve time consuming scans or tests, a collection and return service will be used to keep your bill down. This option will also be used if it’s discovered replacement hardware needs ordering.